Most adults grew up starting out in life working customer service jobs. That was the first thing kids learned after mastering how to ride a two-wheel bike and tying their own shoes. Customer service became the foundation for all their future careers, a financial starting point, and important lessons of interactions with customers, co-workers, clients, employers, and the public. Excellent customer service has always been the main driver of a business’ revenue. But what is happening in Sioux Falls?

As one shops around town in Sioux Falls and interacts with businesses on the phone, it’s become more and more noticeable that this valuable skill is nearly null and void, almost a lost art. Yet, the lack of good customer service may not always be the employee’s fault - let’s face it- unless employees are utilizing their own learned “common-sense” skills and “thinking outside the box”, the employer should still be providing customer service training to all new hires. Also, they should be providing ongoing customer service workshops and opportunities to existing employees so they can graduate to the next financial level. The employer’s #1 most important and valuable lesson is to…

Invest in Your Employees with the Proper Tools and Training!

Because most employers are not investing in their employees with the proper tools of customer service training. If they are expected to learn as they go, this sets them up for failure. Are they learning any new habits, good customer service phone skills, coworker non-bullying tactics, how to count back change, are they encouraged to cross train - so they become more valuable? If you answered ‘No’ to any of the above or you honestly don’t know, then that’s where the breakdown begins. The loss of customers and high employee turnover is on the business owner/employer not the employee.

A D V E R T I S E M E N T

A D V E R T I S E M E N T

Employers / Business Owners - Heed this Warning!

All employers and managers should inspect what they expect. Be alert and aware of ‘what’ your employee says to your customer and ‘how’ they say it -either in person or on the phone. This will determine your profits, return customers, new future customers, and help in avoiding the high cost of rehiring/retraining staff all over again!

If You Are Still Not Clear, Then Ask Yourself These Questions…

Question: When was the last time Human Resources (HR), management, or corporate checked the cost of the new hire on-boarding/orientation process to include drug testing?

Question: Is HR providing any mock customer service workshops or phone scripts?

Question: What can big corporations or small business do to fix their crumbling customer service dilemma and retain valuable employees?

Question: Is your HR and the hiring manager(s) keeping their promise or are their hours cut after on-boarding?

Question: What else are you doing to retain your employee -if raises are not an option? Answer: Click on this link to Ask Mare! Write to me, I’m here with a few solutions that may help save time/money.


--Ask Mare

Post Date: 2022-08-02 11:33:44

Last Update: 2022-08-02 11:49:10